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Ace your Job Interview

Did you turn down a job offer because they told you the interview will be in English?


Then let's start acquiring some language and confidence.

Welcome to our series: Common Interview Questions.

Each post will review one question.

Question #6: Tell me about a time you failed

With this question, the interviewer wants to find out if you’re able to learn from mistakes and bounce back when things don’t go your way.

Employers want to see if you can own up to your mistakes, be accountable, and also learn and improve from the experience.

Below are the most important do’s and don’ts to follow:

  1. Admit to a real failure

  2. Describe the situation and what went wrong

  3. Show that you take responsibility (rather than blaming others), and show you learned from it

  4. Ideally, talk about how you used that lesson to get a different outcome next time you were presented with a similar challenge (e.g. how you turned a past failure into a future success)

Use phrases such as: challenging case, resolve the issue, complicated situation, find the best approach, reach an agreement, suggest a compromise, my lessons learned.

Sample Answer

Use the S.T.A.R model (Situation, Task, Action, Result) to respond in a clear structured manner.

The situation was xxxx, and I was tasked with improving the customer journey/experience. In order to do so, I assembled a multidisciplinary team from Operations, Finance, Product, Sales and xxxx. We brainstormed different ideas and options…automated many parts of the process…and the end result was x%...


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